Bespoke items are custom-made to your specifications, and as such, they are non-refundable and non-returnable.
If your bespoke item arrives with a defect or does not match the agreed specifications, please contact us within 48 hours of delivery by submitting a request here - Submit a Request. We will assess the issue and, where applicable, arrange for either a repair or replacement.
For further assistance, our Customer Support team is happy to help.