We take great care to ensure your order arrives in perfect condition. However, we understand that occasionally things may not go as planned. If you receive a damaged item, we have a simple and straightforward process to resolve this for you.
How to Report a Damaged Item
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Inspect Your Order – Upon receiving your order, please check all items for any visible damage within 24-48 hours.
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Take Clear Photos – If you find any damage, take clear pictures of the affected item(s), including the packaging if it appears damaged.
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Submit a Request – Contact our support team via our submit a request form - Submit a Request. Provide your order details, photos of the damage, and a brief description of the issue.
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Wait for a Response – Our team will review your request and respond within 24 working hours with the next steps.
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Resolution Options – Depending on the situation, we may offer a replacement, credit note, or another appropriate solution to resolve this.