How do I make a Warranty Claim?

If you need to make a warranty claim, follow these simple steps:

1. Check Your Warranty Coverage

   • Ensure your product is still within the warranty period:
     • 20 years for composite and aluminum products
     • 3 years for electrical products
   • Review our Warranty Policy to confirm the issue is covered.

2. Gather Required Information

   • Your order number and purchase details
   • Clear photos or videos of the issue
   • A brief description of the problem

3. Submit a Warranty Request

   • Fill out our Submit a request form - Submit a Request
   • Upload the required photos/videos and provide the necessary details.

4. Wait for Our Response

   • Our team will review your claim within 24 working hours and provide the next steps.

5. Resolution Process

   • If approved, we may offer either a replacement or repair based on the nature of the issue.